Return Policy

If you need to return your purchase for a refund or exchange, please email customerservice@vielet.com for a RA (Return Authorization), shipping address and return form. Returns and exchanges are due within 30 days of purchase and must be in new, unwashed, and unworn condition with tags attached.  Items are subject to inspection and credit will not be processed for items that do not meet "new" condition criteria.

Once we receive your return or exchange, credit (if applicable) will be processed within 3-5 business days and we will send you email confirmation.  Your banking institution may require additional time to process the credit.  

Return shipping is paid by the customer and not provided by Vielet. You may use whichever method of shipping is best for you (USPS, FedEx, UPS, etc). If this is for an exchange, Vielet will cover the shipping costs to send the exchanged item back to you.

If you are returning a gift, it can be exchanged for another item or you may receive credit in the form of a Vielet gift card.  We will not credit a gift purchase back to your credit card.

If you have any questions please feel free to email us at customerservice@vielet.com.